❓ FAQ - Your Most Frequent Questions
🚚 Delivery & Shipping
What are the preparation and shipping times?
Orders are prepared and shipped within 48 hours.
How can I track my order?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from which your item will be dispatched.
We will send you a confirmation email as soon as your package has been shipped.
You can then check the delivery progress on our website under the "Package Tracking" tab using your email address and order number.
Do you deliver internationally?
Yes, we ship to several countries. Check the delivery options when placing your order.
Shipping fees will be applied and added at checkout.
What are the shipping costs?
Shipping costs depend on the weight and destination of your order. They are calculated automatically at checkout.
Shipping costs are FREE for all orders over €49 in Metropolitan France.
For other countries, costs vary depending on the destination.
I still haven't received my order, what should I do?
Have you received shipping confirmation for your order?
If your order was shipped more than 5 weeks ago, please contact us with your order number. We will open an investigation and get back to you within 48 hours.
What are the delivery times?
Delivery times vary depending on your location and the chosen delivery method. Generally, they are between 3 and 12 business days.
💳 Payment & orders
Is payment secure?
Yes, all transactions are secured with SSL encryption to ensure the protection of your data.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and other methods depending on your country.
How do I place an order?
You can place an order by browsing our site, adding items to your cart, and following the secure checkout process.
🔄 Returns & refunds
How do I return an item?
You have 14 days after receipt to return an unused item in perfect condition. Contact our customer service to obtain a return label.
Am I responsible for the return shipping costs?
Yes, except in the case of an error on our part or a defective product.
When will I be reimbursed?
Refunds are processed within 5 to 10 business days after the return is received and inspected.
Under what circumstances would I not be reimbursed?
- If the product has been used and is therefore not resalable as is.
- If the shipment did not arrive at its destination due to an error in the delivery address provided during the order.
- If the returns process was not followed.
To learn more, please visit the returns page.
What are the conditions for the "satisfaction guaranteed or your money back" offer?
You must be within the 14-day period from the date of receipt of your order to be eligible for the "Satisfaction Guaranteed or Your Money Back" warranty. You must contact us before any return to follow the indicated procedure, and the product must be returned to us in its original condition and packaging.
