Do you have any questions?
Feel free to contact us!
The entire team is ready to answer all your questions
FREQUENTLY ASKED QUESTIONS
Before contacting us, you'll find our most frequently asked questions here. If you don't find the answer to your question, email or call us!
FAQI still haven't received my order, what should I do?
Have you received shipping confirmation for your order? If your order was shipped more than 3 weeks ago, contact us with your order number, and we will open an investigation and get back to you within 48 hours.
I ordered several items and only received part of my order. Is this normal?
Yes, this is completely normal. To minimize your waiting time, we ship certain orders separately as soon as they are ready to be dispatched. The rest of your order should arrive within the next few days.
What are the preparation and shipping times?
Orders are prepared within 48 hours.
They are delivered within 6 to 8 business days for Europe.
How do I track my order?
Your order number can be found in the confirmation email you received immediately after your payment.
PS: Type "Claquette-shop" into your emails to find it + check your spam folder if necessary.
To track the progress of your order, as soon as your order is shipped, you will receive a shipping email containing your order number. You will simply need to enter your tracking number from the track your order page.
It is also possible to track your order on the carrier's website.
How to choose your size?
Consult our size guide to find your ideal size by clicking here → size guide
CONTACT US?
Claquette-shop ©
contact@claquette-shop.com
20 rue de la maladrerie La couture, FR 62136




















