Have you received shipping confirmation for your order? If your order was shipped more than 3 weeks ago, contact us with your order number, and we will open an investigation and get back to you within 48 hours.

Yes, this is completely normal. To minimize your waiting time, we ship certain orders separately as soon as they are ready to be dispatched. The rest of your order should arrive within the next few days.

Orders are prepared within 48 hours.

They are delivered within 6 to 8 business days for Europe.

Your order number can be found in the confirmation email you received immediately after your payment.

PS: Type "Claquette-shop" into your emails to find it + check your spam folder if necessary.

To track the progress of your order, as soon as your order is shipped, you will receive a shipping email containing your order number. You will simply need to enter your tracking number from the track your order page.

It is also possible to track your order on the carrier's website.

Consult our size guide to find your ideal size by clicking here → size guide